Housing is the part of care coordination that takes the longest and depends on the most people. CalLINKS Work gives housing navigators one place to see where every member stands, what support they are receiving, and what moves next. Every record shown here is constructed. No real member information.
Behind every housing case is a person waiting on a unit, a deposit, a landlord, or an inspection. The navigator's job is to keep each of those moving.
The overview counts the organization's housing cases and sorts them into four stages: Seeking, Matched, Placed and Sustaining. Eighteen cases, at a glance, with the service each one is under.
Seeking means looking for housing with no unit identified yet. Matched means a specific unit is identified but the member has not moved in. Placed means moved in. Sustaining means housed, with tenancy support continuing. Each case shows who owns it, when it was opened and updated, and the latest note in plain language.
Open a member and the Housing tab shows where this case stands, the next step, and who is responsible for it. The individualized housing support plan sits underneath, with what was already recorded and the authorizations on file.
A member can have more than one housing case. Here a deposit case is matched, and a habitability inspection is in progress with the unit address, inspection date and landlord recorded.
The habitability walkthrough is filled in during the unit visit: structure, sanitation, bathroom, food preparation, space and security, thermal environment, lighting, smoke detection. Some of this happens outside the software, and the record shows what is done and what is still waiting.
This is good work. This is My Work.